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Academy of Audio

Privacy Policy

Version 1.0 · 31 August 2026

This policy explains what personal information we collect, how we use it, who we share it with, and what you can ask us to do about it. It is written for Australian law and follows the Australian Privacy Principles.

This policy is between you and Audeezy Pty Ltd T/A Academy of Audio (ABN 19 165 265 350), of PO Box 1075, Brighton Road, Vic, 3184, Australia. In this policy, "we", "us" and "the Academy" mean that company.

What we collect

  • Account details: your name, email, password (stored hashed, never in readable form), and date of birth or age confirmation.
  • Profile and content: anything you add to your profile, and the posts, replies and files you share in the community.
  • Your work in the tools: projects, songs, estimates, contracts, time entries and the financial figures you enter.
  • Information about other people that you give us: most often your clients' names, email addresses and business details. See Information about your clients below.
  • Payment information: handled by Stripe. We do not store your card number. We keep a record of your subscription, invoices and credits.
  • Mentoring sessions: who booked what and when, and any notes written up afterwards. We do not record the calls.
  • Usage and device data: basic logs and cookies needed to run and secure the service, plus website analytics on our public pages (see Analytics and cookies).

How we use it

  • To provide your account, courses, tools, mentoring and the community forum.
  • To process payments and manage your subscription, including tax.
  • To keep the community safe: moderation, handling reports, and enforcing the guidelines.
  • To find and fix faults, and to keep the service secure.
  • To contact you about your account, and, if you opt in, about the Academy.

Some features send content you have written to an AI provider to draft a suggestion back to you, and those features say so at the point you use them. We do not feed your work into training anyone's model.

Who we share it with

We do not sell your personal information. We share it with the service providers we need to run the platform, each handling only what their job requires:

  • Stripe: payments, subscriptions and invoicing.
  • Amazon Web Services: hosting, and the S3 storage where uploaded files live.
  • Heroku: the servers the application runs on.
  • Daily.co: the video calls used for mentoring sessions.
  • Honeybadger: error reporting, so we find out when something breaks. Error reports can incidentally include personal information present at the moment of the fault.
  • Our email provider: sending account, transactional and (if you opt in) marketing email.
  • Google: analytics on our public pages only.
  • An AI provider: only for the drafting features described above, and only the content you submit to them.

We also disclose information where the law requires it, or to respond to regulators such as the eSafety Commissioner or a law enforcement request.

Where your information is stored

We store data in Australia where we can. Several of the providers above operate overseas, including in the United States, so some of your information is stored or processed there. Before we use a provider we take reasonable steps to satisfy ourselves that it handles personal information in a way consistent with the Australian Privacy Principles, and our contracts with them require it. If you would like to know where a particular piece of your information is held, ask us.

If you are in the UK or the EU

We are an Australian business and this policy is written for Australian law. If you are in the UK or the EU, you may have additional rights over your information, including access, correction, deletion, and objecting to how we use it. Ask us through the contact page and we will handle your request the same way we handle any other, within the timeframes below.

Information about your clients

The producer tools let you send a client a link so they can view a project, approve an estimate or add references, without that client creating an account. To do that we hold the details you enter about them.

  • You gave us that information, not them. Under our Terms you confirm you are entitled to provide it, and it is your responsibility to let your client know their details sit in a system we run on your behalf.
  • We use it only to operate the tools for you. We do not market to your clients and we do not use their details for anything else.
  • Portal links expire, and stop working if your subscription lapses.
  • If you are a client and want to see, correct or remove what we hold about you, contact us and we will help. In most cases we will also point you to the producer who engaged you, because the information is theirs and they control it.

Retention, moderation and deletion

You can request deletion of your account. When you do, your community posts are anonymised rather than removed so other members' conversations stay intact. Where required for safety or legal reasons, we may retain reported or moderated content and moderation records as evidence, even after a deletion request. Reporter identities are kept confidential from the reported member.

If your subscription lapses your account is not deleted: paid features lock and portal links stop working, but your work remains so you can come back to it. We keep invoices, tax records and similar for as long as the law requires, which in Australia is generally five years. Otherwise we keep personal information only while we need it for the purposes above.

Analytics and cookies

We use Google Analytics to understand how people find and use our public pages: which pages get read, roughly where visitors are (from their IP address), what device and browser they use, and whether they arrived from a search, a link or an email. Google acts as our service provider for this and stores the data outside Australia, including in the United States.

Analytics runs on our public pages only. It is not loaded once you are signed in, so your work inside the Academy, including your projects, clients, estimates and financial figures, is never sent to an analytics provider.

We use this to see what is worth writing more of, not to identify you. We do not sell it and we do not combine it with your account.

You can opt out by blocking cookies in your browser, using private browsing, or installing Google's own opt-out add-on. Blocking analytics does not affect your access to anything on the site.

Keeping it secure, and what happens if something goes wrong

We protect personal information with measures appropriate to the risk, including encryption in transit, hashed passwords, access controls, and separation between accounts so one member cannot see another's work. No system is perfect. If a data breach happens that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

Accessing and correcting your information

You can view and update most of your details directly in your account settings, and unsubscribe from marketing email using the link in any of it. You can also ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. We will respond within a reasonable time, normally 30 days. We do not charge for this. If we cannot do what you have asked, we will explain why.

Complaints

If you think we have mishandled your personal information, tell us through our contact page, choosing "complaint" so it reaches the right place. We will acknowledge your complaint within 5 business days and give you an answer within 30 days.

If you are not satisfied with how we have handled it, you can take the matter to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

If we change this policy we will update the version and date at the top, and tell you where the change is significant.

Contact

Questions or a privacy request? Reach us via our contact page.